Frequently Asked Questions
What are the Shipping Charges?
We offer FREE SHIPPING for all orders in Ireland and the United Kingdom when you spend €99 or more, for orders less than this, shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase.
For international orders, we provide FREE SHIPPING for all orders above €199 or more, for orders less than €199, shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase.
Are there any duties and taxes applicable?
All Giftshop Galore orders are shipped internationally from our warehouse in Ireland to your provided shipping address. Due to the nature of international shipping, occasionally some customers may have to pay additional import duties and taxes which are levied once a shipment reaches your country.
No duties or taxes are applicable for United Kingdom orders as they will be shipped from our Northern Ireland warehouse.
The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. If additional customs charges are assessed, you will be responsible for paying these additional fees.
Giftshop Galore takes no responsibility for the non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.
Can I change the shipping address of the order?
Yes, please contact our Customer Care team for any change of delivery address requests, we can change the address at any time before the order has been dispatched. Orders placed before 12 noon will be dispatched the same day, otherwise, within the next business day. Our warehouse operates Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be minimal.
When will my order be delivered?
The estimated delivery time will differ with each order. Typically, it takes 1 to 2 business days to deliver orders within Ireland, 3 to 5 business days to deliver to the UK, and 5 to 12 business days to deliver international orders depending on the location and customs clearance in the destination country.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.
Can I collect my online order from your warehouse?
No, all orders are dispatched to our courier partners for delivery.
Can I book an order for delivery to more than one address?
No. You will need to place separate orders for different shipping addresses.
What if I am not available when the order is delivered?
As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.
Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver the order at the given shipping address, failing which the order will be sent back to our warehouse facility in Ireland. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.
For additional information on shipping, please see our Shipping and Returns policy
What are your Return policy?
We want you to love what you purchase, but if something isn’t right do let us know. In the unlikely event that something you ordered from giftshopgalore.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging. We accept returns of the product within 15 days from the date on which your order was delivered. Please contact us on email@example.com to assist you on the same. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.
Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days.
Am I eligible for a refund?
A refund is offered only on merchandise sold at maximum retail price, without any discount. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.
In special cases, a refund is provided irrespective of the type of purchase when:
- The order is cancelled prior to dispatch due to unavailability.
- The product is returned due to a quality defect or damage during transit.
As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days.
Can I return and exchange my order?
Yes, you can avail exchange on all orders brought on full price on giftshopgalore.com, once your return is received with us.
You can exchange for different size in same merchandise as returned, or an entirely new merchandise of value equal or higher than value of returned merchandise.
In case you are unable to make exchange selection right away, you can opt for an online credit coupon of returned merchandise value. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.
What is an online credit coupon?
An online credit coupon is a digital credit note which you can avail in lieu of merchandise return or exchange on giftshopgalore.com, this coupon is valid for 90 days on a single purchase. Please apply this coupon at checkout to avail the discount.
Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you.
For additional information on shipping, please see our Shipping and Returns policy
How do I register?
You can register by visiting the My Account section, all you need to do is enter your email address; a verification link will then be sent to your email ID, please click on it to authenticate your account. You can also log in with your Facebook or Google account.
What are the benefits of registering?
By registering with us you can view and track your orders any time by logging into your account. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter.
I forgot my password, how do I reset it?
Click on the ‘Forgot Password’ option available on the Log In page. A link to set a new password will be sent to your registered email id.
Can I edit my personal information?
Yes. You can edit your personal information in the ‘My Account’ section by logging in.
Is it mandatory to register to shop at www.giftshopgalore.com?
You don’t have to register to shop at www.giftshopgalore.com, you can visit as a guest and make a purchase from our website.
Do I have to disclose my e-mail id and phone number for registration?
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assure, your data will remain secure with us.
How do I unsubscribe from your services?
We’re sorry to see you leave. However, you can opt out of our services by clicking the ‘Unsubscribe’ option in the ‘My Account’ section.
What are the online payment options available on your website?
We accept all Major Credit/Debit cards, PayPal, Humm and Klarna
Do you provide a Cash on Delivery (COD) service?
No Cash-on-delivery service is available
My transaction failed, and I received a payment gateway error message Please help.
Sorry for the inconvenience caused; this could be due to a technical glitch, Please try again later. If the problem persists, please contact our Customer Care Team, who will help you complete your order. If the amount was deducted before the order was completed, please get in touch with your bank for transaction reversal.
How do I report any suspicious activity during payment?
Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and ensure the safety of your account.
What happens if my credit/debit card has been compromised while making a payment online?
We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.
Is there a limit to the quantity that I can order?
No, there’s no limit. Shop your heart out!
How can I track my order?
You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!
Alternatively, you can also log in to giftshopgalore.com and visit the ‘My Account’ section to know your order status.
Can I cancel my order?
Yes! You can cancel your order only before the product has been shipped. All you have to do is get in touch with our Customer Care Team at the earliest, and they will help you out.
What do I do if my order is received in a damaged condition?
If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.
What happens if the wrong product was delivered to me?
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.
They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.
What happens if the product I ordered is out of stock?
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.
What is the stipulated delivery time for an order?
We deliver within 1-2 business days for Domestic orders, and 5-12 days for International orders.
What should I do if I receive a different item from the one that I have ordered?
If the wrong order has been delivered to you, please contact our Customer Care Team within 24 hours of receiving the delivery
For additional information on orders, please see our Shipping and Returns policy