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Shipping and Delivery

What are the Shipping Charges?

We offer FREE SHIPPING for all orders in Ireland and the United Kingdom when you spend €99 or more, for orders less than this, shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase.

For international orders, we provide FREE SHIPPING for all orders above €199 or more, for orders less than €199, shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase.

Are there any duties and taxes applicable?

All Giftshop Galore orders are shipped internationally from our warehouse in Ireland to your provided shipping address. Due to the nature of international shipping, occasionally some customers may have to pay additional import duties and taxes which are levied once a shipment reaches your country.

No duties or taxes are applicable for United Kingdom orders as they will be shipped from our Northern Ireland warehouse. 

The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. If additional customs charges are assessed, you will be responsible for paying these additional fees.

Giftshop Galore takes no responsibility for the non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.

Can I change the shipping address of the order?

Yes,  please contact our Customer Care team for any change of delivery address requests, we can change the address at any time before the order has been dispatched. Orders placed before 12 noon will be dispatched the same day, otherwise, within the next business day. Our warehouse operates Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be minimal.

When will my order be delivered?

The estimated delivery time will differ with each order. Typically, it takes 1 to 2 business days to deliver orders within Ireland, 3 to 5 business days to deliver to the UK, and 5 to 12 business days to deliver international orders depending on the location and customs clearance in the destination country.

Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.

Can I collect my online order from your warehouse?

No, all orders are dispatched to our courier partners for delivery.

Can I book an order for delivery to more than one address?

No. You will need to place separate orders for different shipping addresses.

What if I am not available when the order is delivered?

As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.

Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver the order at the given shipping address, failing which the order will be sent back to our warehouse facility in Ireland. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.

For additional information on shipping, please see our Shipping and Returns policy

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